FMS Lead Operations & Compliance Mentor (Hybrid/Remote)

Mains'l Services; Brooklyn Park (MN); Hybrid; USD 58,000 - 60,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

401(k)

Long-term disability

Paid time off

Education assistance

Job summary

Mains’l Services is seeking a Lead Operations Specialist to mentor the FMS team and ensure accurate, timely, and compliant financial and operational processes. You’ll be the first contact for external complaints and will drive improvements across systems and policies.

The role is remote/hybrid with in-person training and meetings at our Brooklyn Park, MN office, offering a competitive salary and comprehensive benefits.

Qualifications

• Excellent customer service and stakeholder support required.
• Experience with financial management systems, budgeting accuracy, data entry, and detailed recordkeeping.
• Strong mathematical, analytical, and problem-solving skills.

Responsibilities

• Mentor and train FMS team members on policies, systems, processes, and day-to-day questions.
• Collaborate with the FMS team and internal departments to develop and implement best practices and procedures.
• Conduct detailed audits of spending plans and authorizations and provide feedback and follow-up when issues are identified.
• Assist with auditing participant and employee files for completeness and accuracy, including accounts payable invoices, prepayment and reimbursement documentation, and vendor credentials.
• Deliver Regional Center authorizations to the Mains’l Billing Department and FMS Support Specialist.
• Review timesheets, payroll reports, employee setup, and spending summaries to identify and correct errors.
• Serve as a resource to participants and stakeholders regarding DDS changes and information received from Regional Centers.
• Serve as a first point of contact for external complaints and concerns, helping identify appropriate solutions and escalating issues when needed.
• Support a high-volume environment while maintaining accuracy, meeting deadlines, and providing responsive customer service.

Skills

Customer service

Financial management systems

Mathematics & analytics

Excel

Written & verbal communication

Independent work

High-volume processing

Education

College degree preferred

Tools

Microsoft Office

Job description

Mains’l Services is seeking a Lead Operations Specialist to mentor the FMS team and ensure accurate, timely, and compliant financial and operational processes. You’ll be the first contact for external complaints and will drive improvements across systems and policies.

The role is remote/hybrid with in-person training and meetings at our Brooklyn Park, MN office, offering a competitive salary and comprehensive benefits.