Remote Florida Claims Phone Representative

Enterprise Mobility; Jacksonville (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid virtual training

Medical, dental, vision benefits

401(k) with up to 4% match + profit

Paid time off

Employee discounts on mobility

Job summary

Enterprise Mobility seeks remote Claims Phone Representatives based in Florida. You will handle incoming calls from renters, third parties, credit card companies and insurers, directing or recording information to advance claim files.

Training is provided virtually, with a full-time schedule and state-specific compliance. The Damage Recovery Unit coordinates claim flow and ensures professional service and adherence to policies.

Qualifications

• Florida residency required.
• At least 1 year with same employer.
• Willing to accept $16.01/hr for this position.
• Call center and customer service experience preferred.
• Customer service via phone or email experience preferred.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel) required.
• Must have a dedicated workspace with distraction-free environment.
• Must have reliable high-speed internet access.
• Available to attend full first-week training (Mon-Fri, 8:00–5:00 EST).
• Able to work full-time, Mon-Fri (10:00–6:30 EST).
• Authorized to work in the United States without sponsorship now or in future.
• Must be at least 18 years old.

Responsibilities

• Answer incoming calls.
• Direct calls to appropriate team member.
• Gather information and document in claim file.
• Provide professional customer service.
• Manage conflict during difficult situations.
• Communicate effectively for claim files.
• Complete outbound calls to report claims to insurers.
• Follow company policies and state/federal laws.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Microsoft Office

Phone & email communication

Reliable internet

Work from home readiness

Attending training full week

Tools

Microsoft Office

Job description

Enterprise Mobility seeks remote Claims Phone Representatives based in Florida. You will handle incoming calls from renters, third parties, credit card companies and insurers, directing or recording information to advance claim files.

Training is provided virtually, with a full-time schedule and state-specific compliance. The Damage Recovery Unit coordinates claim flow and ensures professional service and adherence to policies.