Claims Phone Representative (Fully Remote)

Enterprise Mobility; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Enterprise Mobility is seeking a remote Customer Claims Associate based in Florida. The role focuses on handling inbound calls from renters, third parties, and insurers about vehicle damage claims, while documenting details in claim files and maintaining professional customer service.

You will also make outbound calls to report claims. The position is full-time, Monday–Friday, 10:00 AM–6:30 PM EST, with work from home flexibility within Florida.

Qualifications

• Provide professional customer service, resolving conflicts with occupants and third parties.

Responsibilities

• Receive incoming calls from renters, third parties, and insurance companies regarding vehicle damage claims.
• Answer and direct calls appropriately, documenting information in claim files.
• Complete outbound calls to report claims to insurance carriers.

Job description

• We are a family-owned, leading provider of mobility solutions with a global network spanning nearly 100 countries.
• Our team of 80,000 is committed to community service and empowering employee growth.

Position Overview:

• Receive incoming calls from renters, third parties, and insurance companies regarding vehicle damage claims.
• Work remotely from Florida with a full-time schedule of Monday-Friday, 10:00 AM to 6:30 PM EST.

Responsibilities:

• Answer and direct calls appropriately, documenting information in claim files.
• Provide professional customer service, managing conflict effectively.
• Complete outbound calls to report claims to insurance carriers.

We are a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. We operate a global network with 80,000 dedicated team members across nearly 100 countries, and we empower every team member with opportunities for growth.