Connectivity Operations Analyst Telematics & Fleet Connectivity

Zohorecruit; North Carolina; Remote; USD 85,000 - 110,000; Full time

Job summary

Axiom Path is seeking a Connectivity Operations Analyst Telematics & Fleet Connectivity for a remote, long-term contract in Columbus, United States. You will monitor connected fleet performance, diagnose telematics issues, and coordinate cross-functional actions to improve uptime and customer experience.

The role requires strong analytical skills, experience with IoT and fleet connectivity, and the ability to work with engineering, product, service, IT, and customer success teams across global

Qualifications

• Experience with telematics, IoT, or connected devices in digital products or technical environments.
• Ability to troubleshoot complex issues and identify root causes across multiple points of failure.
• Experience analyzing operational data, device status, and connectivity trends.

Responsibilities

• Monitor fleet connectivity across customer accounts and identify devices out of communication.
• Perform root-cause analysis across hardware, firmware, networks, configuration, power, SIM, installation, and customer environment.
• Validate communications between telematics hardware, cloud environments, and customer networks.
• Coordinate corrective actions with cross-functional teams including Engineering, Product, Service, IT, and Customer Success.
• Analyze connectivity trends and fleet health to identify systemic improvements and opportunities.
• Prioritize incidents based on customer impact and business priorities.
• Track corrective actions through resolution and report fleet health to stakeholders.
• Develop executive summaries highlighting connectivity risks and operational trends.
• Support onboarding and readiness for new deployments of connected fleets.
• Improve troubleshooting docs, processes, and installation practices; enhance workflows.
• Identify opportunities to automate connectivity monitoring, analysis, and reporting.
• Support evolving Customer Success initiatives and digital projects as the fleet grows.

Skills

Telematics

IoT

Fleet connectivity

Networking

Data analysis

Root-cause analysis

Cross-functional collaboration

Reporting

Job description

Connectivity Operations Analyst Telematics & Fleet Connectivity

Columbus, United States | Posted on 10/06/2026

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A Dynamic Team

Join a global power technology organization focused on improving the reliability, performance, and uptime of connected equipment. This role supports a growing digital solutions organization responsible for expanding connected fleet capabilities and improving the operational experience for customers using remote monitoring and telematics technologies. The environment is highly cross-functional, bringing together Digital Solutions, Engineering, Product, Service, IT, Customer Success, and regional teams to solve connectivity challenges and improve how connected assets are monitored at scale.

What's In Store For You

• Engagement: W2 only (no C2C/1099)
  
• Remote opportunity supporting a global connected-fleet operation.
  
• Long-term contract opportunity currently expected to continue through December 2027, with potential for extension.
  
• Exposure to digital products, telematics, connected equipment, fleet analytics, and customer-success operations.
  
• Opportunity to help establish scalable processes as the connected customer and engine population continues to expand.
  

How You Will Make An Impact

• Monitor fleet connectivity across customer accounts and identify telematics devices that are no longer communicating as expected.
  
• Investigate connectivity failures and perform structured root-cause analysis across hardware, firmware, networks, device configuration, power, SIM connectivity, installation, and customer infrastructure.
  
• Validate communication between telematics hardware, cloud environments, and customer networks.
  
• Partner with Engineering, Product, Service, IT, Customer Success, and regional teams to investigate issues and coordinate corrective actions.
  
• Analyze connectivity trends, recurring failures, and fleet health to identify systemic improvement opportunities.
  
• Prioritize incidents based on customer impact, operational importance, and business priorities.
  
• Track corrective actions through resolution and provide clear reporting on fleet communication health.
  
• Develop executive-level summaries highlighting significant connectivity risks, recurring issues, and operational trends.
  
• Support customer onboarding and operational readiness for new connected-fleet deployments.
  
• Improve troubleshooting documentation, standardized processes, installation practices, and operational workflows.
  
• Identify opportunities to automate connectivity monitoring, analysis, and reporting.
  
• Support evolving Customer Success initiatives and cross-functional digital projects as the connected customer base grows.
  

Requirements

Do You Bring Proven Success In Connectivity Analysis And Technical Troubleshooting?

• Experience supporting telematics, IoT, connected devices, fleet connectivity, networking, digital products, or similar technical environments is strongly preferred.
  
• Demonstrated ability to troubleshoot complex technical issues and determine root causes across multiple potential failure points.
  
• Experience analyzing operational data, device status, system reports, or connectivity trends to identify abnormalities and recurring problems.
  
• Working understanding of how connected devices communicate through networks and cloud-based environments.
  
• Ability to differentiate among hardware, software/firmware, network, configuration, installation, power, SIM, and customer-environment issues.
  
• Strong analytical and problem-solving skills with the ability to investigate issues methodically rather than simply escalated them.
  
• Comfortable coordinating resolution efforts across technical and nontechnical teams.
  
• Strong reporting and communication skills, including the ability to summarize technical findings for business stakeholders and leadership.
  
• Organized and proactive approach to tracking issues through resolution.
  
• Experience supporting customer onboarding, Customer Success operations, process improvement, or technical operations is advantageous.
  
• Exposure to automation, monitoring tools, reporting platforms, or connected-equipment analytics is a plus.