Bilingual Customer Success Operations Analyst Fleet Analytics & Digital Solutions

Zohorecruit; North Carolina; Remote; USD 90,000 - 120,000; Full time

Job summary

Axiom Path is helping a global industrial technology client fill a Bilingual Customer Success Operations Analyst – Fleet Analytics & Digital Solutions. This 100% remote role supports customers and internal teams worldwide, with a long-term contract through December 2028 and flexible coordination across time zones.

You will interpret engine alerts, analyze fleet data, and translate findings into actionable business recommendations, while building dashboards and reports for diverse international

Qualifications

• 5+ years of technical experience involving engines or industrial equipment.
• Proficiency in Spanish and English for customer meetings.
• Ability to turn data into trends, priorities, and actionable recommendations.
• Experience creating dashboards, reports, or operational summaries using Power BI or Excel.
• Strong cross-cultural communication and remote collaboration skills.

Responsibilities

• Review and triage equipment and engine alerts, diagnostic information, fault codes, and fleet-health data.
• Use engine knowledge to understand relationships between alerts and operating conditions.
• Analyze large datasets to identify trends, high-risk equipment, and priority actions for customers.
• Create concise priority summaries and recommended follow-up actions.
• Build customer-ready dashboards, reports, fleet reviews, KPI summaries, and presentations.
• Help customers understand fleet performance and gain value from digital monitoring solutions.
• Support onboarding of new customers, sites, and users with clear operating guides.
• Track customer adoption, engagement, and action items across regions.

Skills

Data analysis

Customer communication

Spanish language

Dashboard creation

Industrial equipment knowledge

Tools

Power BI

Excel

SQL

Job description

Bilingual Customer Success Operations Analyst Fleet Analytics & Digital Solutions

Columbus, United States | Posted on 08/18/2026

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A Dynamic Team

Join a global industrial technology organization expanding the use of connected equipment, fleet-health analytics, and digital monitoring solutions across international customers. This team supports customers by interpreting equipment alerts, identifying emerging fleet issues, and translating technical information into meaningful operational recommendations.

As the global customer base continues to expand, this position will help strengthen the connection between technical fleet intelligence and Customer Success. The role combines engine and equipment knowledge, analytical problem-solving, customer communication, and operational coordination to help customers gain measurable value from digital monitoring solutions.

What's In Store For You

• Engagement: W2 only (no C2C/1099).
  
• 100% remote role supporting customers and internal teams globally.
  
• Long-term contract expected to continue through December 2028, with potential extension.
  
• Opportunity to combine technical engine knowledge with analytics and direct customer interaction.
  
• Exposure to global industrial customers and connected-equipment technology.
  
• Flexibility will be important because global customer meetings may occasionally occur early in the morning or later in the evening.
  

How You Will Make An Impact

• Review and triage equipment and engine alerts, diagnostic information, fault codes, and fleet-health data.
  
• Use practical engine-system knowledge to understand relationships between alerts, operating conditions, and potential equipment issues.
  
• Analyze large datasets to identify trends, recurring problems, high-risk equipment, and priority customer actions.
  
• Reduce complex fleet information into concise priority summaries highlighting the most important issues and recommended follow-up.
  
• Build customer-ready dashboards, reports, fleet reviews, KPI summaries, and presentations.
  
• Help customers understand fleet performance and realize greater value from digital monitoring solutions.
  
• Support onboarding of new customers, sites, and users while maintaining operating documentation and process guides.
  
• Track customer adoption, engagement, action items, and operational follow-through.
  
• Collaborate with Customer Success, technical support, Product, Engineering, and regional teams to resolve issues and improve the customer experience.
  

Requirements

Do you bring proven success in engine diagnostics, analytics, and customer-facing support?

• Approximately 5+ years of technical experience involving engines, equipment, field service, diagnostics, or a closely related industrial environment.
  
• Working knowledge of engine systems and subsystems and how they interact during troubleshooting and diagnostics.
  
• Ability to interpret equipment alerts, fault codes, operating data, and technical trends without requiring extensive foundational engine training.
  
• Professional working proficiency in Spanish and English, including the ability to participate confidently in customer meetings.
  
• Strong data-analysis capability with experience turning raw data into trends, priorities, and actionable recommendations.
  
• Experience creating dashboards, reports, presentations, or operational summaries using tools such as Power BI, Excel, or comparable platforms.
  
• Strong customer-facing communication skills and the ability to interact effectively across different regions, cultures, and customer personalities.
  
• Ability to translate technical findings into clear business and operational recommendations.
  
• Industrial, mining, heavy-equipment, power-generation, transportation, automotive, or similar equipment-focused experience is strongly preferred.
  
• Power BI dashboard development is highly valuable.
  
• SQL, Databricks, or comparable data-querying experience is beneficial but not required.