Remote-First Vet SaaS Support Specialist

Nordhealth; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Nordhealth, a remote-first software company, is seeking a Support Specialist for its Vet Practice team. You will be the primary contact for Provet users, delivering efficient, high-quality support to practices of all sizes and helping them run smoothly.

Collaborating with Sales, Marketing, Implementation and Product, you will manage appointment workflows, patient records, referrals and clinical notes, and contribute to the team’s OKRs in a fast-growing, international environment.

Qualifications

• Experience in fast-growing global SaaS companies.
• Experience in healthcare or veterinary software is a plus.
• Experience supporting customers in a B2B software environment.
• Fluent English (spoken and written).

Responsibilities

• Serve as the main support contact for Provet users.
• Manage appointments, online bookings, rescheduling, and cancellations.
• Handle client and patient records, consultations, and AI tools usage.
• Own escalations and complex cases through to resolution.
• Collaborate cross-functionally with Sales, Marketing, Implementation and Product teams.

Job description

Nordhealth, a remote-first software company, is seeking a Support Specialist for its Vet Practice team. You will be the primary contact for Provet users, delivering efficient, high-quality support to practices of all sizes and helping them run smoothly.

Collaborating with Sales, Marketing, Implementation and Product, you will manage appointment workflows, patient records, referrals and clinical notes, and contribute to the team’s OKRs in a fast-growing, international environment.