Support Engineer - Finance (Fully Remote)

Partner Company; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first culture

Professional development

Regular company events

Job summary

Partner Company is a fast-growing software organization delivering cloud-based solutions for veterinary professionals. This remote-first role supports a veterinary practice management platform and handles finance-related queries, including invoicing and VAT.

The team operates distributed across Europe with ongoing professional development and opportunities for international collaboration and growth.

Qualifications

• Finance or accounting background with B2B SaaS customer support experience.
• Technical troubleshooting and knowledge of financial software.
• Excellent communication skills.
• Ability to work remotely within a distributed European team.
• Interest in professional development and international collaboration.

Responsibilities

• Provide high-quality customer support for veterinary practice management platform.
• Resolve finance-related queries including invoicing, payments, VAT, and accounting workflows.
• Collaborate with a remote European team and participate in company events.
• Answer questions clearly and guide users through complex financial processes.
• Document common issues and help improve support workflows.

Skills

Finance background

B2B SaaS support

Technical troubleshooting

Strong communication

Job description

• Provide high-quality customer support for a veterinary practice management platform.
• Resolve finance-related queries including invoicing, payments, VAT, and accounting workflows.

Requirements:

• Finance or accounting background with B2B SaaS customer support experience.
• Technical troubleshooting and financial software knowledge with strong communication skills.
• Fully remote work within a distributed European team.
• Professional development and international collaboration opportunities.
• Modern working tools and regular company events.

Partner Company

A fast-growing international software organization dedicated to improving healthcare through cloud-based solutions for veterinary and therapy professionals. The company fosters a collaborative, remote-first culture with continuous improvement and diverse perspectives.