Support Specialist - Finance

Nordhealth

United States

À distance

USD 65 000 - 95 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Competitive compensation

Learning opportunities

Global company events

Résumé du poste

Nordhealth, a remote-first software provider for veterinary and therapy professionals, seeks a Finance Customer Support Specialist to handle invoicing, payments, VAT/tax settings, and financial reporting within Provet. You will support a global customer base, collaborating with Sales, Marketing, and Product teams to optimize service delivery.

Fluent English is required, and experience in healthcare or veterinary software is a plus.

Qualifications

Background in finance, accounting or payments.
Experience supporting customers in a SaaS/B2B software environment.
Fluent spoken and written English.
Ability to manage multiple customers and priorities.

Responsabilités

Act as the main support contact for finance-related questions and setups in Provet.
Build relationships with key stakeholders of our customers, own escalations and complex cases through to resolution.
Collaborate cross-functionally with Sales, Marketing, Implementation and Product Development teams to deliver the best and most efficient service for customers.
Annual OKRs will be set at the individual level to contribute to the OKRs of the Business Unit, Team and Company.

Connaissances

Finance background

SaaS support

B2B software experience

Multi-customer management

English proficiency

Outils

Provet

Description du poste

Описание:

Who are we? Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 55+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange. Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Latin America, Australia, and many others. For more information, visit our company’s website at www.nordhealth.com The Support Specialist is a strong individual contributor in Nordhealth's Finance Customer Support team, dedicated to our customers using the Provet veterinary practice management software. The Support Specialist is the go-to support contact for clients of all sizes, focusing on finance-related questions such as invoicing, payments and accounting, and configuring the system to customer needs within the capabilities of the product. To the extent that the need arises, and time allows, the Support Specialist participates in the execution of the company's other tasks within sales, marketing, implementation and product development! Working hours are 10:00-18:00 U.K time!

Задачи:

Act as the main support contact, providing efficient, high-quality support that meets agreed targets and service levels and achieves a high level of customer satisfaction. Build strong relationships with key stakeholders of our customers, and own escalations and complex cases through to resolution. Support customers with finance-related questions and setups in Provet, such as invoicing, payments, VAT/tax settings, financial reporting and accounting integrations. Work independently and as part of the team to build best practices that develop the support work. Collaborate cross-functionally with Sales, Marketing, Implementation and Product Development teams to deliver the best and most efficient service for customers. Annual OKRs will be set at the individual level to contribute to the OKRs of the Business Unit, Team and Company.

Success factors and key challenges: The Support Specialist has a proven track record of maintaining a high level of customer satisfaction, measured by Customer Satisfaction surveys. Work efficiently towards meeting the set quantitative targets for support. Close co-operation with the team and with other stakeholders is required. Independence in connecting with relevant parties and good collaboration skills are required in this role. The main challenge of this role is to reach individual targets based on the set support Objectives and Key Results.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes: A background in finance, accounting or payments, through education or work experience. Experience supporting customers in a B2B software (SaaS) environment. Experience in healthcare or veterinary software is a plus. Ability to manage multiple customers and priorities at the same time. Fluent spoken and written English (required). Additional languages are a plus. Prior experience of working in an international company.

Условия:

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.

The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare