Remote-First Strategic Program Manager

Uniting Holding; California (MO); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Half-day Summer Fridays

Medical, dental, and vision insurance

401k program

Paid time off & holidays

Job summary

1R is seeking a Program Manager who blends strategy, systems building, and client leadership. You will drive cross-functional initiatives across Web, Performance Marketing, Operations, and Creative, delivering scalable workflows and high-value outcomes for multi-service clients.

You will mentor Project Managers, design SOPs, and ensure clear communication with stakeholders. This remote-first, high-growth environment rewards operational excellence, proactive value delivery, and long-term client

Qualifications

• 5+ years in program or senior project management, ideally in an e-commerce, digital, or creative agency setting.
• Strong experience building SOPs and improving team operations.
• Proven ability to manage large, multi-service client relationships.
• Comfortable in both high-level strategic conversations and tactical project oversight.
• Adept in PM tools like Jira, Smartsheet, Notion, Productive, or similar.
• Thrives in fast-paced, ambiguous environments and knows how to bring structure without red tape.

Responsibilities

• Analyze and improve project management processes with an eye toward efficiency, scalability, and clarity.
• Identify friction points and implement tools, workflows, and reporting systems to improve delivery speed and quality.
• Champion continuous improvement through performance reviews, retros, and process audits.
• Collaborate on creating and refining 1R's project management SOPs across Web, Marketing, Ops, and Creative.
• Document clear processes for delivery, handoffs, communication, and client lifecycle management.
• Ensure SOPs scale with the agency and serve as a blueprint for high-quality execution.
• Serve as the strategic point of contact for key clients engaging multiple 1R service lines.
• Coordinate efforts across departments to ensure alignment, cohesion, and seamless delivery.
• Foster deep, trust-based client relationships focused on long-term retention, growth, and proactive value delivery.
• Guide, coach, and support Project Managers and Coordinators—developing their skills and elevating delivery standards.
• Model clear communication, accountability, and calm under pressure.

Skills

Program management

Client relationship management

Structured communication

Cross-functional collaboration

Tools

Jira

Smartsheet

Notion

Productive

Job description

1R is seeking a Program Manager who blends strategy, systems building, and client leadership. You will drive cross-functional initiatives across Web, Performance Marketing, Operations, and Creative, delivering scalable workflows and high-value outcomes for multi-service clients.

You will mentor Project Managers, design SOPs, and ensure clear communication with stakeholders. This remote-first, high-growth environment rewards operational excellence, proactive value delivery, and long-term client