Remote Senior Program Manager – Client Partner

Digital Forms; Town of Poland (NY); On-site; USD 47,336 - 68,374; Full time

Benefits offered by this job

Fully remote in Poland

Flexible hours

Professional development budget

Job summary

Digital Forms is hiring a Program Manager (Client Partner track) to own outcomes across multi‑initiative programs for strategic clients or large programs. You will balance delivery excellence with commercial growth and lead multi‑team execution across squads.

This hands‑on leadership role sits at the intersection of delivery, strategy, and account growth, with opportunities to shape roadmaps, expand client relationships, and drive measurable business impact.

Qualifications

• Senior delivery experience—8+ years in program / delivery / engagement management for digital products or platforms with Western clients (UK, US, DACH, Nordics).

Responsibilities

• Own Program Outcomes: Take full accountability for multi-workstream programs—delivery, quality, budget, and timelines.
• Act as the Client’s Trusted Partner: Build executive-level relationships (Director / VP / C-suite). Lead steering committees, QBRs, and serve as the primary escalation point.
• Lead Escalations & Recovery: Step into difficult situations, de-escalate tension, establish facts, and drive credible recovery plans—without drama or over-promising.
• Governance, Not Theater: Set up clear cadences, KPIs, RAID, and decision logs. Ensure status reflects reality—not “green by storytelling.”
• Delivery Leadership at Scale: Coordinate PMs, Tech Leads, and Designers across squads. Unblock dependencies, enforce priorities, and keep teams focused on outcomes.
• Commercial & Scope Control: Shape SOWs and change requests, protect scope and margin, and make trade-offs explicit to clients and teams.
• Translate Strategy into Execution: Turn business goals into delivery roadmaps and prioritized portfolios with measurable impact.
• Executive Communication: Produce concise, decision-oriented updates and run senior-level meetings with clarity and authority.

Skills

Delivery leadership

Executive presence

Stakeholder management

SOW & scope negotiation

Agile/Lean delivery

English fluency

Tools

Jira

Confluence

Job description

Digital Forms is hiring a Program Manager (Client Partner track) to own outcomes across multi‑initiative programs for strategic clients or large programs. You will balance delivery excellence with commercial growth and lead multi‑team execution across squads.

This hands‑on leadership role sits at the intersection of delivery, strategy, and account growth, with opportunities to shape roadmaps, expand client relationships, and drive measurable business impact.