Remote-First Strategic Partner Ops Lead

Coinbase, Inc.; Olympia (WA); Híbrido; USD 152.000 - 179.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Bonus eligibility

Health benefits

401(k)

Descripción de la vacante

Coinbase, Inc. is seeking a Senior Operations Associate to own day-to-day operational engagement for strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform.

You will coordinate billing, reporting, and technical escalations, while collaborating with Sales, Product, Engineering and Finance to maximize partner value. You will deliver monthly partner reports, drive onboarding and adoption, and create scalable workflows to reduce manual work as Coinbase expands its

Formación

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management.

Responsabilidades

• Own day-to-day operational support for strategic partners, providing clear accountability and proactive communication.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and performance, highlighting risks and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Conocimientos

Customer operations

Partner operations

Technical account mgmt

Customer success

Payments knowledge

Descripción del empleo

Coinbase, Inc. is seeking a Senior Operations Associate to own day-to-day operational engagement for strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform.

You will coordinate billing, reporting, and technical escalations, while collaborating with Sales, Product, Engineering and Finance to maximize partner value. You will deliver monthly partner reports, drive onboarding and adoption, and create scalable workflows to reduce manual work as Coinbase expands its