Senior Partner Operations Lead – Billing, Tech Support & Growth

Coinbase, Inc.

Madison (WI)

Remote

USD 152,000 - 179,000

Full time

2 days ago

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Benefits offered by this job

Healthcare benefits

401(k)

Job summary

Coinbase is seeking a Senior Operations Associate for the Infrastructure team to own operational engagements with strategic partners, including PSPs, fintechs, and banks building on Coinbase's platform. You will coordinate billing, reporting, and partner management across Sales, Product, Engineering, and Finance to resolve issues and extract lasting value from the infrastructure.

You will deliver monthly partner reporting, support onboarding and adoption, and help scale processes with repeatable

Qualifications

5+ years in customer operations, partner operations, TAM, or customer success at PSP/fintech/crypto.
Experience supporting enterprise customers across billing and reporting.
Knowledge of payments infrastructure including stablecoins and cross-border payments.
Ability to explain technical issues to partner teams and senior stakeholders.
Responsible use of generative AI with human oversight to improve workflows.

Responsibilities

Own day-to-day operational support for strategic partners, with clear accountability and proactive communication.
Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect terms.
Coordinate technical support escalations with Engineering and Solutions Architecture.
Deliver monthly partner reporting on volume, usage, fees, and performance.
Partner with Sales and Account Management for onboarding, adoption, and reviews.
Build repeatable workflows and automation to scale partner support.