Remote-First Strategic Partner Operations Lead

Coinbase, Inc.; Trenton (NJ); Remote; USD 152,000 - 179,000; Full time

Job summary

Coinbase, Inc. is seeking a Senior Operations Associate on the Coinbase Infrastructure team. You will own day-to-day operational engagement for strategic partners, coordinating across billing, reporting, and escalation management to drive value from Coinbase’s platform.

Applicants should have 5+ years in customer/partner operations or related roles at PSPs, fintechs, banks, or crypto companies. The role emphasizes cross-functional collaboration with Sales, Product, Engineering, and Finance.

Qualifications

• 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
• Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Skills

Enterprise ops

Payments infra

Analytics

AI for ops

Customer operations

Job description

Coinbase, Inc. is seeking a Senior Operations Associate on the Coinbase Infrastructure team. You will own day-to-day operational engagement for strategic partners, coordinating across billing, reporting, and escalation management to drive value from Coinbase’s platform.

Applicants should have 5+ years in customer/partner operations or related roles at PSPs, fintechs, banks, or crypto companies. The role emphasizes cross-functional collaboration with Sales, Product, Engineering, and Finance.