Senior Operations Lead, Strategic Partnerships

Coinbase, Inc.; Phoenix (AZ); Híbrido; USD 152.000 - 179.000; Jornada completa

Descripción de la vacante

Coinbase, Inc. is hiring a Senior Operations Associate for the Infrastructure team. You will own day-to-day operational engagement with strategic partners, coordinating billing, reporting, and cross-functional collaboration with Sales, Product, Engineering, and Finance.

You will lead for onboarding, post-launch adoption, and ongoing account planning, while building scalable workflows and automation to support a growing partner base and complex financial processes.

Formación

• 5+ years in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
• Experience supporting strategic enterprise customers across billing, reporting, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
• Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
• Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsabilidades

• Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
• Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
• Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
• Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
• Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
• Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.

Conocimientos

Partner operations

Billing & reporting

Technical account management

Payments infrastructure

Data analysis

AI governance

Descripción del empleo

Coinbase, Inc. is hiring a Senior Operations Associate for the Infrastructure team. You will own day-to-day operational engagement with strategic partners, coordinating billing, reporting, and cross-functional collaboration with Sales, Product, Engineering, and Finance.

You will lead for onboarding, post-launch adoption, and ongoing account planning, while building scalable workflows and automation to support a growing partner base and complex financial processes.