AI-Driven Strategic Account Manager: Renewals & Growth

Plative; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Plative is seeking an Account Manager to own a portfolio of Tier 1 & 2 accounts within Salesforce and NetSuite practices. You will drive renewals, expansions, and transitions from project-based work to managed services.

You will partner with Associate Directors and Client Partners to ensure client satisfaction, create quarterly plans, and lead executive-level reviews across multiple platforms.

Qualifications

• 5+ years in account management or consulting sales in a professional services environment.
• Strong background in Salesforce ecosystems (incl. Agentforce 360).
• Proven ability to drive renewals and upsell across enterprise or mid-market accounts.
• Adept at building C-suite relationships and leading executive presentations.
• Willing to travel up to 25% for client meetings and onsite visits.

Responsibilities

• Own 20–40 Tier 1 & 2 accounts across Salesforce and NetSuite practices.
• Develop 90-day and longer renewal plans; lead renewal negotiations.
• Lead transform-to-innovate transitions to longer-term managed services.
• Create quarterly account plans including whitespace mapping and stakeholder engagement.
• Drive upsell and cross-sell across Plative’s Salesforce, NetSuite, Data 360, and AI capabilities.
• Build executive relationships and lead quarterly business reviews.
• Collaborate with Delivery Directors and CPs; maintain CRM hygiene and renewal forecasts.

Skills

AI-native mindset

Account management

Consulting sales

Salesforce ecosystem

Renewals & upsell

Executive relationships

Contract negotiation

Travel 25%

Cross-functional collaboration

Tools

Salesforce

Agentforce 360

Data 360

Job description

Plative is seeking an Account Manager to own a portfolio of Tier 1 & 2 accounts within Salesforce and NetSuite practices. You will drive renewals, expansions, and transitions from project-based work to managed services.

You will partner with Associate Directors and Client Partners to ensure client satisfaction, create quarterly plans, and lead executive-level reviews across multiple platforms.