Remote-First Solution Architect for API & Security

Akoya; Raleigh (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Akoya is seeking a Solution Architect in Raleigh, NC to serve as the technical bridge between our network and customers building on it. You will engage from pre-sales through go-live, work hands-on with customer engineers, demonstrate the product, scope integrations, configure authentication and SSO, and troubleshoot API issues.

This role requires deep API and security expertise, strong communication, and the ability to translate complex technical concepts for developers and executives while

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience.
• 10+ years of experience in a client-facing role.
• A minimum of 4–6 years of hands-on technical and design experience.
• Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews.
• Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.).
• Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO
• Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates
• Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing
• Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation
• Comfortable being client-facing, including raising concerns when a customer's proposed direction won't work
• Flexibility to travel occasionally

Responsibilities

• Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle
• Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack
• Gather, document, and assess integration requirements directly with customer engineering teams
• Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature
• Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work
• Own the technical onboarding of new customers from contract signature through go-live
• Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams
• Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces
• Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams
• Run joint testing and troubleshooting sessions with customer technical teams through go-live
• Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers
• Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering
• Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience
• Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding
• Build trusted technical relationships with customer engineering leads, architects, and decision-makers
• Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders
• Travel occasionally to customer sites, conferences, or partner meetings as needed

Education

Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience

Job description

Akoya is seeking a Solution Architect in Raleigh, NC to serve as the technical bridge between our network and customers building on it. You will engage from pre-sales through go-live, work hands-on with customer engineers, demonstrate the product, scope integrations, configure authentication and SSO, and troubleshoot API issues.

This role requires deep API and security expertise, strong communication, and the ability to translate complex technical concepts for developers and executives while