Remote-First Senior ML Engineer: Multi-Agent AI & CX

Coinbase, Inc.; Olympia (WA); Hybrid; USD 191,000 - 225,000; Full time

Job summary

Coinbase, Inc. is seeking a Senior Machine Learning Engineer for the CX Intelligence Engineering team. You will design AI-powered systems that connect Help Center, chatbots, and agent workflows, delivering secure, scalable CX automation at a multi-agent level.

You will own end-to-end ML initiatives, build agent copilot experiences, and help maintain high safety and compliance in production. Collaboration with CX, engineering, and product teams is essential.

Qualifications

• 5+ years of professional experience in ML and software engineering.
• Hands-on expertise with large language models, deep learning architectures, and the generative AI ecosystem.
• Proficiency in Python with production-grade code for ML applications.
• Specialized depth in NLP, information retrieval, or conversational AI.
• Ability to write technical design documents and communicate complex ML concepts clearly to non-technical stakeholders.
• Utilizes generative AI responsibly with human oversight to deliver business-ready outputs.

Responsibilities

• Architect and deploy the multi-agent framework for agent assist, internal SOP execution, and secure LLM-powered actions, building scalable systems that handle millions of customer interactions.
• Own end-to-end project execution for complex ML initiatives, managing priorities, trade-offs, and cross-functional dependencies from design through production delivery.
• Build and optimize AI-driven concierge chat and agent copilot experiences that improve automated resolution rates and reduce case handling time.
• Develop systems to detect and manage bad actors and adversarial inputs, ensuring the multi-agent platform maintains high confidence and safety at scale.
• Establish best practices for system design, coding standards, and evaluation frameworks for ML/AI systems, mentoring team members on architectural decisions and modern ML development workflows.

Skills

Machine learning

Large language models

Python

NLP

Multi-agent systems

ML deployment at scale

Technical documentation

Responsible AI

Tools

LangGraph

LangSmith

Google ADK

Vertex AI

AWS Bedrock

LibreChat

Gemini

Glean

Job description

Coinbase, Inc. is seeking a Senior Machine Learning Engineer for the CX Intelligence Engineering team. You will design AI-powered systems that connect Help Center, chatbots, and agent workflows, delivering secure, scalable CX automation at a multi-agent level.

You will own end-to-end ML initiatives, build agent copilot experiences, and help maintain high safety and compliance in production. Collaboration with CX, engineering, and product teams is essential.