Senior ML Engineer, CX Intelligence — Remote-First

Coinbase, Inc.; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Coinbase, Inc. is seeking a Senior Machine Learning Engineer on the CX Intelligence Engineering team to design and build AI-powered systems that connect our Help Center, chatbots, and agent workflows.

This team powers Coinbase chat, Help Center, and agent tooling surfaces, partnering with CX, Conversation Design, and Engineering to deliver secure, compliant, and scalable AI support. You will drive key CX automation initiatives, including multi-agent framework development, agent assist

Qualifications

• Senior ML Engineer with experience designing AI-powered systems.
• Experience with chatbots, Help Center or agent workflows is a plus.

Responsibilities

• Design and build AI-powered systems that connect Help Center, chatbots, and agent workflows.
• Collaborate with CX, Conversation Design and Engineering to deliver secure, compliant, and scalable AI support.
• Drive CX automation initiatives including multi-agent framework development and agent assist capabilities.

Job description

Coinbase, Inc. is seeking a Senior Machine Learning Engineer on the CX Intelligence Engineering team to design and build AI-powered systems that connect our Help Center, chatbots, and agent workflows.

This team powers Coinbase chat, Help Center, and agent tooling surfaces, partnering with CX, Conversation Design, and Engineering to deliver secure, compliant, and scalable AI support. You will drive key CX automation initiatives, including multi-agent framework development, agent assist