Remote-First IT Specialist: User Support & IAM

Viz.ai Inc.; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Generous vacation policy

Job summary

Viz.ai Inc. is seeking a Senior IT Specialist in the United States to support internal technical issues across the organization. You will manage service tickets, assist with employee onboarding/offboarding, and ensure systems are secure and compliant. A focus on customer service and collaboration with cross-functional teams is paramount.

This role requires 4-6 years of IT experience, strong knowledge of Windows and macOS, and familiarity with endpoint management tools. Join us in making a difference through AI-powered healthcare.

Qualifications

• 4–6 years of experience in an IT/SaaS company.
• Strong troubleshooting skills in hardware, software, and network issues.
• Ability to work independently in a global work environment.

Responsibilities

• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Triage and manage incoming IT support tickets.
• Install, configure, and maintain computers and software.

Skills

Windows and macOS systems

Networking fundamentals

SaaS applications

Identity and access management (Okta)

Endpoint management tools (Intune, Jamf)

Job description

Viz.ai Inc. is seeking a Senior IT Specialist in the United States to support internal technical issues across the organization. You will manage service tickets, assist with employee onboarding/offboarding, and ensure systems are secure and compliant. A focus on customer service and collaboration with cross-functional teams is paramount.

This role requires 4-6 years of IT experience, strong knowledge of Windows and macOS, and familiarity with endpoint management tools. Join us in making a difference through AI-powered healthcare.