Remote-First IT Onboarding & Automation Engineer

Tusk; San Francisco (CA); On-site; USD 96,000 - 114,000; Full time

Job summary

Coinbase is seeking an IT Service Desk Engineer to own onboarding operations for new hires, partnering across IT, People Ops, Engineering, and Security to deliver a consistent, high‑quality experience. You’ll run day‑to‑day support, maintain documentation, and drive automation that reduces friction while preserving quality.

In a remote-first environment, you will help scale onboarding globally, coordinating across teams and delivering business‑ready outputs with human oversight on AI tools to

Qualifications

• 3+ years in IT service desk or onboarding operations.
• Experience setting up new hires and Day 1 workflows.
• Experience triaging in ticketing systems like Jira Service Management.

Responsibilities

• Own onboarding support operations and Day 1 sessions.
• Manage global onboarding support rotation and trainings.
• Lead intake and escalation of onboarding requests with cross-functional teams.
• Maintain the onboarding knowledge base and setup guides.
• Pilot low-code automations and AI-assisted support motions.
• Track metrics and surface areas for process improvement.

Skills

IT service desk

Onboarding operations

Ticketing systems

Slack

Automation

Generative AI

Tools

Jira Service Management

Slack

Job description

Coinbase is seeking an IT Service Desk Engineer to own onboarding operations for new hires, partnering across IT, People Ops, Engineering, and Security to deliver a consistent, high‑quality experience. You’ll run day‑to‑day support, maintain documentation, and drive automation that reduces friction while preserving quality.

In a remote-first environment, you will help scale onboarding globally, coordinating across teams and delivering business‑ready outputs with human oversight on AI tools to