Remote-First Healthcare Tech Support Engineer

Junction; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible remote-first working

Generous early-stage options

Monthly learning budget of $300

25 days off a year + national holidays

Healthcare coverage depending on location

Job summary

Junction is seeking a Technical Support Engineer based in the United States. This role focuses on customer support for healthcare technology, requiring strong technical skills, problem-solving abilities, and a passion for improving healthcare. Responsibilities include diagnosing technical issues, assisting customers across technical levels, and enhancing support documentation. The salary ranges from $90K to $130K based on experience, along with equitable benefits, a hybrid work setting, and a commitment to a supportive work environment.

Qualifications

• Customer obsessed with a support-first mentality.
• Comfortable reading code and navigating logs.
• Enjoy solving complex technical problems.

Responsibilities

• Investigate and diagnose technical issues.
• Provide excellent customer experience.
• Improve documentation and tooling.

Skills

Technical problem solving

Customer service

Communication

Python or similar coding

Job description

Junction is seeking a Technical Support Engineer based in the United States. This role focuses on customer support for healthcare technology, requiring strong technical skills, problem-solving abilities, and a passion for improving healthcare. Responsibilities include diagnosing technical issues, assisting customers across technical levels, and enhancing support documentation. The salary ranges from $90K to $130K based on experience, along with equitable benefits, a hybrid work setting, and a commitment to a supportive work environment.