Remote-First Head of Retention & Revenue Growth

Openkrill; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-First Culture

Health coverage

401(k) with company match

Parental Leave

Growth opportunities

Job summary

Darkroom, a leading growth marketing firm, seeks an Associate Director to build a ground-up retention program for a high-growth consumer tech client. You will lead lifecycle marketing across activation, loyalty, and long-term value, directing 20k+ contacts scaling to 40-60 emails monthly with advanced segmentation and automation.

You will own top-line retention revenue, forecast the impact, and guide a team of lifecycle specialists using Braze, Salesforce MC, Iterable, or Customer.io.

Qualifications

• 7+ years of experience in digital, growth, or lifecycle marketing, including time spent on subscription or SaaS products.
• Ability to own revenue or subscriber targets and build forecasts.
• Experience scaling lifecycle programs during rapid list growth.

Responsibilities

• Serve as senior point of contact for the client, reviewing performance weekly.
• Own the retention revenue forecast and close any gaps to plan.
• Set segmentation and lifecycle strategy driving program output and roadmap.
• Own subscription activation and retention journeys, onboarding, loyalty, and win-back efforts.
• Conduct weekly 1:1s with direct reports and manage workload/capacity.
• Develop strategic campaign calendar and coordinate delivery with specialists.
• Review client briefs and creative for approval; set KPI framework and translate results into insights.
• Coordinate with Performance Marketing and Strategy teams to align acquisition and lifecycle programs.

Skills

growth marketing

lifecycle marketing

subscription SaaS

forecasting & analytics

team leadership

Tools

Braze

Salesforce Marketing Cloud

Iterable

Customer.io

Job description

Darkroom, a leading growth marketing firm, seeks an Associate Director to build a ground-up retention program for a high-growth consumer tech client. You will lead lifecycle marketing across activation, loyalty, and long-term value, directing 20k+ contacts scaling to 40-60 emails monthly with advanced segmentation and automation.

You will own top-line retention revenue, forecast the impact, and guide a team of lifecycle specialists using Braze, Salesforce MC, Iterable, or Customer.io.