Remote-First Forward-Deployed Engineering Manager

OpenKrill; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote-friendly setup

30 days vacation

Stock options

Mental health allowance

Learning & development Budget

Team socials & meetups

Dog-friendly Berlin HQ

Job summary

deepset is hiring a Manager to lead our Forward Deployed Engineering (FDE) team in Customer Engineering. You will build a healthy, high-trust team that delivers the Haystack-based AI Platform into enterprise and public sector production environments, on target and on quality.

You will stay close to the work, develop engineers, run effective 1:1s, and shape hiring and onboarding for a remote-first, async-heavy organization.

Qualifications

• Experience leading customer-facing engineering teams in enterprise software or AI.
• Strong coaching instincts and the ability to develop engineers.
• Technical depth in RAG pipelines, embeddings, evaluation, and deployments.
• Commercial awareness of scope, staffing, utilization, and margins.
• Excellent written and verbal communication for technical and executive audiences.

Responsibilities

• Own team health and culture across four FDE profiles in a remote-first setup.
• Run strong 1:1s and career conversations to guide growth.
• Build hiring and onboarding pipelines for a remote async team.
• Clear blockers quickly and elevate unresolved blockers to prevent delivery risk.
• Staff engagements and manage utilization to avoid burnout and idle capacity.
• Review architecture and decisions across RAG pipelines and production ops.
• Deliver engagements on scope, plan, and resolve escalations.

Skills

Team leadership

Coaching

RAG pipelines

Cloud deployments

IAM security

Clear communication

Job description

deepset is hiring a Manager to lead our Forward Deployed Engineering (FDE) team in Customer Engineering. You will build a healthy, high-trust team that delivers the Haystack-based AI Platform into enterprise and public sector production environments, on target and on quality.

You will stay close to the work, develop engineers, run effective 1:1s, and shape hiring and onboarding for a remote-first, async-heavy organization.