Forward Deployed Engineering Manager

OpenKrill; United States; A distancia; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly setup

30 days vacation

Stock options

Mental health allowance

Learning & development Budget

Team socials & meetups

Dog-friendly Berlin HQ

Descripción de la vacante

deepset is hiring a Manager to lead our Forward Deployed Engineering (FDE) team in Customer Engineering. You will build a healthy, high-trust team that delivers the Haystack-based AI Platform into enterprise and public sector production environments, on target and on quality.

You will stay close to the work, develop engineers, run effective 1:1s, and shape hiring and onboarding for a remote-first, async-heavy organization.

Formación

• Experience leading customer-facing engineering teams in enterprise software or AI.
• Strong coaching instincts and the ability to develop engineers.
• Technical depth in RAG pipelines, embeddings, evaluation, and deployments.
• Commercial awareness of scope, staffing, utilization, and margins.
• Excellent written and verbal communication for technical and executive audiences.

Responsabilidades

• Own team health and culture across four FDE profiles in a remote-first setup.
• Run strong 1:1s and career conversations to guide growth.
• Build hiring and onboarding pipelines for a remote async team.
• Clear blockers quickly and elevate unresolved blockers to prevent delivery risk.
• Staff engagements and manage utilization to avoid burnout and idle capacity.
• Review architecture and decisions across RAG pipelines and production ops.
• Deliver engagements on scope, plan, and resolve escalations.

Conocimientos

Team leadership

Coaching

RAG pipelines

Cloud deployments

IAM security

Clear communication

Descripción del empleo

TL;DR

We’re hiring a Manager to lead our Forward Deployed Engineering (FDE) team in Customer Engineering. You build a healthy, high-trust team and make sure it delivers deepset’s AI Platform into enterprise and public sector production environments, on target and on quality. You came up close to the work and still go deep when it matters.

WHY DEEPSET

At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterprise-ready AI Platform helps companies turn large language models into business value. We’re remote-first, flexible, and built on a culture of trust and ownership. You’ll collaborate with top-tier tech talent, tackle meaningful challenges, and help transform complex AI into solutions that are simple, powerful, and ready for the real world.

WHAT YOU WILL DO

Lead and Develop the Team

• Own team health and culture across the four FDE profiles (Advisory, Builder, Operating, Support): a safe space where hard questions are welcome and engineers share patterns instead of working in silos.
• Run strong 1:1s and career conversations so every FDE knows where they stand and how to grow.
• Build the hiring and onboarding pipeline for a remote-first, async-heavy team.
• Clear blockers fast, and elevate the ones you can’t resolve before they become delivery risks.

Run the Delivery Engine

• Staff the right FDE profile to the right engagement and deliver against your team’s utilization targets, protecting against both burnout and idle capacity.
• Hold the technical bar: review architecture and solution decisions across RAG pipelines, retrieval quality, deployment topology, and production operations.
• Deliver engagements on scope and on plan, follow our delivery processes, and own resolution of customer escalations.

Collaborate Across the Organization

• Partner with the Delivery Lead and Value Engineers on scope, feasibility, and staffing, with clear ownership at each handoff.
• Feed field insight to Product and Engineering, and build reusable patterns that reduce custom work.

WHAT YOU BRING TO THE TEAM

• Experience leading customer-facing engineering, professional services, or delivery teams in enterprise software, AI, or infrastructure.
• Strong coaching instincts: you develop engineers and build high-trust teams.
• Technical depth to hold the bar: RAG (retrieval, embeddings, re-ranking, evaluation), cloud and self-hosted deployments, model optimization, APIs, integrations, and IAM/security fundamentals.
• Commercial awareness: you understand how scope, staffing, and execution affect utilization, revenue, and margin.
• Clear, written and verbal communication with technical and executive audiences, and comfort with ambiguity in a remote-first setup.

NICE TO HAVE

• Experience running services or delivery inside a SaaS or platform company navigating the move to enterprise and self-hosted deployments.
• Experience with OKR frameworks and squad-based delivery organizations.
• Familiarity with agent-based systems, LLM platforms, and AI-native engineering tooling-

BENEFITS

• Remote-first setup with flexible hours & tech of your choice
• 30 days vacation + extra days for family sick leave
• Competitive salary & stock options for every team member
• Monthly sports & mental health support allowance with Oliva
• Annual learning & development budget
• Monthly team socials & in-person meetups
• Dog-friendly Berlin HQ

About us

Founded in 2018, deepset builds open and enterprise-grade tools that help teams build AI with purpose. From Haystack, our open-source framework, to the Haystack Enterprise Platform, we give developers and organizations the building blocks to solve complex, high impact challenges with AI with full control, transparency, and sovereignty. Backed by GV and Balderton, we’re growing the world’s production AI community and customer base solving challenges too critical to get wrong.

Visit us to learn more: deepset Website https://www.deepset.ai/ | Haystack Website https://haystack.deepset.ai/ | GitHub https://github.com/deepset-ai/haystack| Linkedin https://www.linkedin.com/company/deepset-ai | X deepset (Twitter) https://twitter.com/deepset_ai | X haystack (Twitter) https://x.com/haystack_ai