Federal Accounts CSM – Remote, Enterprise Growth

Jobgether; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Remote work within the United States

Competitive compensation

Performance bonus

Healthcare coverage

401(k) plan matching

Job summary

Jobgether is seeking a Customer Success Manager to own onboarding and adoption for a portfolio of customers in a remote role across the United States. You will drive retention, renewals, and expansion opportunities while building strong relationships with executives and security leads.

You will coordinate with Product, Engineering, and Support to optimize outcomes and scalability. Ideal candidates have 5+ years in a B2B SaaS environment, exceptional communication skills, and a data-driven

Qualifications

• At least 5 years of experience in Customer Success, Account Management, or a similar post-sale role in a B2B SaaS environment.
• Proven success managing a portfolio and achieving retention, renewal, and expansion targets.
• Full lifecycle management in enterprise or mid-market environments.
• Strong presentation and communication skills with technical and executive audiences (Security Architects, CISOs, CIOs).
• Data-driven with health scores, usage analytics, and KPIs to assess performance and risks.
• Proficiency with Salesforce and at least one CS platform (Planhat, Gainsight, ChurnZero, Totango).
• Excellent relationship-building and stakeholder management; credible with executives.
• Strong organization, prioritization, and accountability across a diverse portfolio.
• Proactive, solution-oriented mindset to identify risks and growth opportunities early.
• Fluent written and verbal communication for strategic customer conversations.

Responsibilities

• Own onboarding and adoption for an assigned portfolio with tailored success plans and milestones.
• Drive gross and net revenue retention as a top performance priority.
• Monitor engagement, product usage, and health indicators to spot risks early and act proactively.
• Lead renewal activities with Account Executives and maintain accurate forecasts.
• Identify opportunities for account expansion and generate qualified pipeline.
• Build multi-level relationships with customer stakeholders (admins, CISOs, CIOs).
• Lead QBRs, share ROI insights, and align product capabilities with business objectives.
• Represent customer voice to Product and Engineering for improvements.
• Collaborate with Technical Support to manage escalations and satisfaction.
• Maintain account plans, renewal forecasts, health indicators, and CS KPIs in Salesforce and other platforms.
• Develop and improve CS playbooks, processes, and scalable practices for growth.

Skills

Customer Success

Account Management

B2B SaaS

Portfolio Management

Stakeholder Management

Salesforce

Planhat

Gainsight

ChurnZero

Totango

Communication

Presentation Skills

Data-Driven

Renewals

Tools

Salesforce

Planhat

Gainsight

ChurnZero

Totango

Job description

Jobgether is seeking a Customer Success Manager to own onboarding and adoption for a portfolio of customers in a remote role across the United States. You will drive retention, renewals, and expansion opportunities while building strong relationships with executives and security leads.

You will coordinate with Product, Engineering, and Support to optimize outcomes and scalability. Ideal candidates have 5+ years in a B2B SaaS environment, exceptional communication skills, and a data-driven