Remote-First Customer Success Team Leader

Propelus; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Remote-first environment

Professional development allowance

Lifestyle spending account

Recognized as BuiltIn 2025 Best Place

Generous PTO

Job summary

Propelus is seeking a Customer Success Leader to guide a diverse team of CS professionals and drive renewals, expansions, and customer outcomes.

You will mentor coaches, analyze health data to mitigate churn, and collaborate with sales and product to identify growth opportunities.

This remote-first role offers a global team, strong benefits, and a culture of accountability and development.

Qualifications

• 5+ years in Customer Success and 2+ years leading a CS team.
• Sharp analytical skills and strong CS industry knowledge.
• Experience with CS platforms; Gainsight, Planhat or HubSpot a plus.

Responsibilities

• Lead, mentor, and develop a diverse team of Customer Success Professionals, providing coaching and performance feedback.
• Support CSMs by understanding their strengths, goals, and accounts, and share experience in executing renewals, expansions, and upsells.
• Analyze customer data and health trends to proactively mitigate churn and identify growth opportunities.

Skills

Team leadership

Customer Success

Data analysis

CRM proficiency

Strategic planning

Tools

Gainsight

Planhat

HubSpot

Job description

Propelus is seeking a Customer Success Leader to guide a diverse team of CS professionals and drive renewals, expansions, and customer outcomes.

You will mentor coaches, analyze health data to mitigate churn, and collaborate with sales and product to identify growth opportunities.

This remote-first role offers a global team, strong benefits, and a culture of accountability and development.