Hybrid Remote Customer Success Operations Manager

Sagarmatha; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sagarmatha, a product company delivering personalization and analytics for retailers, seeks a Customer Success Operations Manager. This hybrid role blends remote work with occasional East Coast site visits, with preference for NC or PA-based candidates.

You’ll optimize CPG and Retail funded offer pools, report on campaign performance, and align cross-functional teams to maximize client KPIs. The ideal candidate brings data orientation, strong communication with senior stakeholders, and a proven

Qualifications

• 2 years of experience in CRM, Loyalty Programs, Retail Analytics, Trade Marketing, or Marketing Ops.
• Experience with FMCG industry from supplier or retailer side.
• Demonstrated track record of success in developing and managing customer relationships.
• Strong presentation skills and storytelling — ability to communicate with senior stakeholders.
• High level of proficiency in Excel and PowerPoint; SQL — advantage.
• Detail-oriented and hands-on individual who also can think and plan strategically.
• Self-motivated team player with high level of accountability.
• Bachelor’s degree or equivalent.

Responsibilities

• Collaborate with clients to develop annual CPG and Private Brand offer budget recommendations.
• Collaborate with clients on offer pool management process, including offer creation, validation and optimization.
• Partner with clients on offer details such as UPCs, discount values, purchase thresholds and targeting parameters.
• Create and edit digital contracts that provide clients with proof of CPG participation.
• Provide periodic offer pool health checks to ensure optimal budget utilization and opportunities for improvement.
• Work with clients to develop persuasive stories that drive greater CPG engagement and investment.
• Serve as the voice of the client and coordinate with internal stakeholders to meet client goals.
• Work with campaigns, analytics, data, and product teams to ensure professional service.
• Build presentations and present to clients on a regular basis (remote and on-site).

Skills

CRM

Loyalty programs

Retail analytics

Trade marketing

Marketing ops

Presentation skills

Storytelling

Strategic thinking

Accountability

Team player

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

SQL

Job description

Sagarmatha, a product company delivering personalization and analytics for retailers, seeks a Customer Success Operations Manager. This hybrid role blends remote work with occasional East Coast site visits, with preference for NC or PA-based candidates.

You’ll optimize CPG and Retail funded offer pools, report on campaign performance, and align cross-functional teams to maximize client KPIs. The ideal candidate brings data orientation, strong communication with senior stakeholders, and a proven