Remote-First Customer Success Leader

Amplemarket; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Stock Options

Annual Company Trip

Job summary

Amplemarket, a remote-first SaaS startup backed by Y Combinator, is seeking a Customer Success Manager to own a portfolio of customer accounts from onboarding through renewal. You will drive expansions, monitor health, and advocate for customers with product and marketing teams.

You will collaborate with cross-functional teams, maintain strong relationships at all levels, and help customers achieve their goals using Amplemarket’s platform in a fast-growing environment.

Qualifications

• 3+ years in customer success, account management or similar roles in SaaS.
• Proven track record in renewals, expansions and customer advocacy.
• Strong relationship-building across multiple stakeholder levels.

Responsibilities

• Own and manage a portfolio of customer accounts, building strong business relationships.
• Act as trusted advisor through onboarding to renewal, helping achieve business goals.
• Lead onboarding for new customers with live product training sessions.

Skills

Customer relationships

Account management

Remote collaboration

Data-driven decisions

Renewals & expansions

Proactive risk management

Onboarding & training

Communication skills

Tools

CRM systems

Job description

Amplemarket, a remote-first SaaS startup backed by Y Combinator, is seeking a Customer Success Manager to own a portfolio of customer accounts from onboarding through renewal. You will drive expansions, monitor health, and advocate for customers with product and marketing teams.

You will collaborate with cross-functional teams, maintain strong relationships at all levels, and help customers achieve their goals using Amplemarket’s platform in a fast-growing environment.