Customer Success Manager

Dime9 Labs; United States; Remote; USD 85,000 - 140,000; Full time

Job summary

Dime9 Labs is seeking a Customer Success Manager to own a portfolio from onboarding through renewal, in a fully remote US role. You will run business reviews via video, share success plans, and use usage dashboards to monitor progress.

Bring 3+ years in SaaS CS/AM, a proven retention improvement record, confidence presenting to senior stakeholders, and experience with Gainsight or ChurnZero.

Qualifications

• 3+ years in customer success or account management for SaaS.
• Proven track record of improving retention with numbers.
• Confident presenting to senior customer stakeholders.
• Experience with customer success software such as Gainsight or ChurnZero.

Responsibilities

• Onboard new customers and align on success goals.
• Monitor product usage and act early on churn signals.
• Run regular business reviews with account stakeholders.
• Manage renewals and identify expansion opportunities.

Skills

Customer success

Account management

SaaS experience

Stakeholder presentation

Tools

Gainsight

ChurnZero

Job description

You will manage a portfolio of accounts from onboarding through renewal and spot risk early. This is a fully remote role for candidates in the US, run over video business reviews, shared success plans, and usage dashboards.

What you will do

• Onboard new customers and agree on success goals.
• Monitor product usage and act early on signs of churn.
• Run regular business reviews with account stakeholders.
• Manage renewals and identify expansion opportunities.

What you bring

• 3+ years in customer success or account management for SaaS.
• A record of improving retention, with numbers to show it.
• Confident presenting to senior customer stakeholders.
• Experience with a tool such as Gainsight or ChurnZero.