Remote-First Collections Specialist | Billing & Payments

Noggin Guru; Cary (NC); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave

Ongoing learning and development opportunities

Comprehensive benefits package

Flexible remote work environment

Job summary

A leading online learning organization based in Cary, NC is seeking an entry-level Collections Specialist. This hybrid role involves supporting customers with billing inquiries, making phone calls, and maintaining records. Ideal candidates will possess strong communication skills and a customer-first attitude with up to 3 years of relevant experience. This position offers flexible schedules, generous paid time off, and opportunities for learning and development, aligning with a mission-driven culture.

Qualifications

• 0–3 years of experience in billing, customer support, or finance operations.
• Comfort with billing tools and CRMs.
• Experience in a remote or fast-paced environment is a plus.

Responsibilities

• Call customers regarding outstanding invoices.
• Email customers to verify invoices were received.
• Troubleshoot failed payments or credit card issues.

Skills

Strong written communication skills

Customer-first attitude

High attention to detail

Problem-solving mindset

Tools

Chargebee

Quickbooks

SalesForce

Job description

A leading online learning organization based in Cary, NC is seeking an entry-level Collections Specialist. This hybrid role involves supporting customers with billing inquiries, making phone calls, and maintaining records. Ideal candidates will possess strong communication skills and a customer-first attitude with up to 3 years of relevant experience. This position offers flexible schedules, generous paid time off, and opportunities for learning and development, aligning with a mission-driven culture.