Collections Specialist

Noggin Guru; Cary (NC); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave

Ongoing learning and development opportunities

Comprehensive benefits package

Flexible remote work environment

Job summary

A leading online learning organization based in Cary, NC is seeking an entry-level Collections Specialist. This hybrid role involves supporting customers with billing inquiries, making phone calls, and maintaining records. Ideal candidates will possess strong communication skills and a customer-first attitude with up to 3 years of relevant experience. This position offers flexible schedules, generous paid time off, and opportunities for learning and development, aligning with a mission-driven culture.

Qualifications

• 0–3 years of experience in billing, customer support, or finance operations.
• Comfort with billing tools and CRMs.
• Experience in a remote or fast-paced environment is a plus.
• High attention to detail and organizational skills.
• Comfort making a large volume of phone calls.

Responsibilities

• Call customers regarding outstanding invoices.
• Email customers to verify invoices were received.
• Troubleshoot failed payments or credit card issues.
• Proactively ensure up-to-date credit card information on file.
• Troubleshoot failed payments or credit card issues with customers.
• Assist customers in transitioning from check payments to credit card or ACH.
• Coordinate with Sales and Client Care to resolve billing issues.
• Ensure customer contact information is accurate.
• Maintain up-to-date records in billing, ERP and CRM systems.
• Issue refunds or credits when appropriate and per policy.
• Suggest process improvements to reduce errors and improve response time.

Skills

Strong written communication skills

Customer-first attitude

High attention to detail

Problem-solving mindset

Independent work

Tools

Chargebee

Quickbooks

SalesForce

Job description

Noggin Guru is a fast-growing online learning leader specializing in tailored educational solutions for multiple vertical markets. We operate on the core belief that digital professional development is the future, and we are on a mission to connect professionals everywhere to their potential.

We specialize in providing organizations with regulatory compliance training, continuing education, and upskilling solutions. Our offerings include enterprise-wide memberships, individual subscriptions and courses, CE credits, and certifications, all delivered on an easy-to-use learning platform.

We are backed by experienced investors and operators in online learning and are building a remote-first, forward-thinking team.

About the Role

We’re hiring an entry level Collections Specialist to support our customers and internal teams with collections and customer support. This role is ideal for someone who enjoys solving problems, supporting customers, and bringing organization to a fast-moving environment. You’ll reach out to customers regarding outstanding invoices, respond to customer inquiries, and help troubleshoot payment issues. This role will involve a significant amount of calling customers.

This is a high-visibility, high-impact role on a lean team, and a great opportunity to make a difference in both our customer experience and internal operations.

This role is hybrid, with the expectation of up to 2 days per week in our office located in Cary, NC.

Key Responsibilities

• Call customers regarding outstanding invoices
• Email customers to verify invoices were received
• Respond to customer inquiries via email and by phone
• Proactively ensure up to date credit card information is on file
• Troubleshoot failed payments or credit card issues with customers
• Support customers in transitioning from check payment to credit card payment and ACH
• Coordinate with internal teams (Sales and Client Care) to resolve billing issues
• Ensure customer contact information is accurate
• Maintain up-to-date records in our billing, ERP and CRM systems
• Issue refunds or credits when appropriate and in alignment with policy
• Identify and suggest process improvements to reduce errors and improve response time

What You’ll Bring

• 0–3 years of experience in billing, customer support, or finance operations
• Strong written communication skills and customer-first attitude
• Comfort with billing tools and CRMs is a plus (we use Chargebee, Quickbooks, & SalesForce)
• High attention to detail and organizational skills
• Comfort making a large volume of phone calls
• Problem-solving mindset and ability to work independently
• Experience in a remote or fast-paced environment is a plus
• Familiarity with online education or subscription-based businesses is a bonus

At Noggin Guru, we believe in supporting our people with benefits that match our values.

We offer

• Generous paid time off and flexible schedules
• Paid parental leave
• Ongoing learning and development opportunities
• Comprehensive benefits package, including health insurance and retirement plans
• Flexible remote work environment
• High-impact, mission-driven culture with growth opportunities

If you'd like more details on salary expectations for this role, feel free to reach out to us at [e-mail]

Noggin Guru is an Equal Employment Opportunity (EEO) employer and is committed to maintaining a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, or any other legally protected status.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the hiring process, please let us know, and we will work with you to ensure a fair and inclusive experience.