Remote-First: Claims Operations & Communications Lead

Bellese Technologies; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote First Culture

Four weeks paid time off

10 paid floating holidays

Flexible schedule

Macbook provided

Job summary

Bellese Technologies is seeking a Community Support Manager to lead operational communications and support activities for the Claims team under the HQR contract. You will own partner communications, manage shared inboxes, support ServiceNow, coordinate issues, and ensure stakeholders are kept informed through resolution.

Collaborate with Product, Engineering, CMS stakeholders, and contractors to route inquiries, track actions, and translate complex requests into clear status updates.

Qualifications

• Experience managing customer, stakeholder, partner, or operational support functions in a complex organization.
• Demonstrated experience coordinating requests across multiple teams and stakeholders.
• Strong written and verbal communication skills, including the ability to translate complex issues into clear status updates and action items.
• Experience managing shared inboxes, ticketing systems, service desks, or comparable request-management workflows.
• Strong organizational skills with demonstrated ability to manage multiple concurrent requests, deadlines, and dependencies.
• Experience establishing processes, tracking work through completion, and identifying opportunities for operational improvement.
• Ability to work effectively with Product, Engineering, operations, and leadership stakeholders.

Responsibilities

• Partner and Stakeholder Communications: Support routine Claims communications with CMS and contractors; be a consistent point of contact.
• Team Inbox Management: Own day-to-day management of Claims shared mailboxes; categorize, prioritize, and route requests.
• ServiceNow and Support Operations: Support intake, triage, tracking, and follow-up; distinguish questions from defects or data issues.
• Operational Coordination: Maintain a consolidated view of requests; prepare status information for recurring meetings.
• Knowledge Management and Process Improvement: Develop templates, SOPs, and documentation; identify improvement opportunities.

Skills

Stakeholder coordination

Written communication

Organizational skills

Cross-team collaboration

Tools

ServiceNow

Jira

Confluence

Job description

Bellese Technologies is seeking a Community Support Manager to lead operational communications and support activities for the Claims team under the HQR contract. You will own partner communications, manage shared inboxes, support ServiceNow, coordinate issues, and ensure stakeholders are kept informed through resolution.

Collaborate with Product, Engineering, CMS stakeholders, and contractors to route inquiries, track actions, and translate complex requests into clear status updates.