Remote Claims Communications & Support Lead

Socket.dev; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote First, Remote Only Culture

Four weeks paid time off yearly

10 paid floatingcompany holidays

Flexible schedule

Work from home setup including a Macbk

Collaborative, learning environment

Medical, dental, and company-paid v is

Optional HSA account with some medical

Company paid basic life and AD&D

Company paid short and long term life

Optional critical illness and accident

401K plan with 3% safe harbor

Wellness resources and virtual care

Perks Plus employee discounts

Job summary

Bellese Technologies is seeking a Community Support Manager to lead operational communications for the CMS Claims team under the HQR contract. You will own partner communications, shared inbox management, and ServiceNow coordination with Product, Engineering, and leadership.

You will ensure inquiries are routed, issues tracked to resolution, and recurring support needs baked into planning, while maintaining clear, proactive updates for stakeholders.

Qualifications

• Experience coordinating requests across multiple teams and stakeholders.
• Strong written and verbal communication, with clear status updates.
• Experience managing shared inboxes, tickets, and service desks.
• Ability to manage multiple requests and dependencies.
• Ability to work with Product, Engineering, and leadership.

Responsibilities

• Coordinate routine Claims communications with CMS, contractors, and HQR teams.
• Own day-to-day management of Claims shared mailboxes and routing requests.
• Support ServiceNow intake, triage, tracking, and follow-up.
• Prepare status information and track follow-up actions for recurring meetings.
• Develop templates and documentation to standardize support processes.

Skills

Stakeholder management

Communication

Organization

Cross-functional collaboration

Problem solving

Tools

ServiceNow

Jira

Confluence

Shared inbox management

Job description

Bellese Technologies is seeking a Community Support Manager to lead operational communications for the CMS Claims team under the HQR contract. You will own partner communications, shared inbox management, and ServiceNow coordination with Product, Engineering, and leadership.

You will ensure inquiries are routed, issues tracked to resolution, and recurring support needs baked into planning, while maintaining clear, proactive updates for stakeholders.