Remote Community Support & Operations Manager

Bellese; United States; Remote; USD 94,000 - 128,000; Full time

Benefits offered by this job

Remote-first culture

Four weeks paid time off

Flexible schedule

MacBook provided

Medical, dental, and vision insurance

Job summary

Bellese, a mission-driven digital services company, seeks a Community Support Manager to lead operational communications for the CMS HQR Claims team. You will own partner communications, shared inbox management, ServiceNow support, and issue coordination with Product, Engineering, CMS stakeholders, contractors, and support organizations.

You will collaborate across teams to route inquiries, track actions, and ensure timely, clear updates while incorporating recurring needs into planning.

Qualifications

• Experience managing customer and stakeholder support functions.
• Ability to coordinate requests across multiple teams.
• Strong written and verbal communication for status updates and action items.
• Experience managing shared inboxes, ticketing systems, or comparable workflows.

Responsibilities

• Coordinate routine Claims communications with CMS, contractors, support organizations, and other HQR teams.
• Serve as a consistent point of contact for operational questions, requests, deliverables, and follow-up activities.
• Coordinate responses across Product, Engineering, and subject matter experts for technical or policy input.
• Track partner requests, commitments, decisions, and outstanding actions through completion.
• Support communications related to Claims deliverables.
• Own day-to-day management of Claims shared mailboxes and routing of requests.
• Establish service expectations for acknowledgment, response, escalation, and closure.
• Maintain visibility into outstanding requests and follow up as due.
• Identify recurring questions and opportunities to reduce inbound support via docs or standardized messages.
• Support ServiceNow intake, triage, tracking, and follow-up.

Skills

Stakeholder management

User communication

Ticketing workflows

Cross-team coordination

Tools

ServiceNow

Jira

Confluence

Job description

Bellese, a mission-driven digital services company, seeks a Community Support Manager to lead operational communications for the CMS HQR Claims team. You will own partner communications, shared inbox management, ServiceNow support, and issue coordination with Product, Engineering, CMS stakeholders, contractors, and support organizations.

You will collaborate across teams to route inquiries, track actions, and ensure timely, clear updates while incorporating recurring needs into planning.