Remote Fintech Support Engineer (API & Web)

Pliant; United States; Remote; USD 69,000 - 115,000; Full time

Benefits offered by this job

Remote work flexibility

OS choice: Windows or Mac

Flat hierarchy

Company card stipend

Job summary

Pliant is seeking a Technical Support Engineer to own complex technical cases end-to-end, from investigation to resolution. This remote role spans our Web Apps and API, collaborating with Customer Support, Product, and Engineering.

You will reproduce issues, analyze logs, validate API workflows, and provide high-quality handovers for engineering fixes while delivering clear updates to stakeholders. You will work on real technical challenges, using modern tools, and support our efforts to deliver

Qualifications

• Deep technical troubleshooting experience in customer-facing roles.
• Strong debugging and analytical skills with hypothesis-driven thinking.
• Experience with REST APIs, HTTP workflows, and auth methods.
• Familiarity with API testing tools like Postman or cURL.
• Ability to read code and investigate using logs and observability tooling.
• Excellent written and verbal communication skills in English.

Responsibilities

• Own complex technical cases end-to-end from ticket to resolution.
• Provide clear status updates and SLA ownership throughout the process.
• Escalate with complete reproduction steps and context for engineering handover.
• Coordinate with Product & Engineering on prioritization and context.
• Diagnose issues using logs, debugging frameworks, and tools.
• Triage issues to distinguish configs, data problems, bugs, or limits.

Skills

Technical troubleshooting

REST APIs

Postman/cURL

SQL (PostgreSQL)

Debugging mindset

Observability tools

English fluency

Communication skills

Tools

Datadog

Grafana

Splunk

Job description

Pliant is seeking a Technical Support Engineer to own complex technical cases end-to-end, from investigation to resolution. This remote role spans our Web Apps and API, collaborating with Customer Support, Product, and Engineering.

You will reproduce issues, analyze logs, validate API workflows, and provide high-quality handovers for engineering fixes while delivering clear updates to stakeholders. You will work on real technical challenges, using modern tools, and support our efforts to deliver