Fintech Customer Support Specialist — Remote PTO

Parafin; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Salary with equity

Medical, dental & vision insurance

Unlimited PTO

Work from home flexibility

Commuter benefits

Free lunches (onsite)

Paid parental leave

401(k)

Employee assistance program

Job summary

Parafin is seeking a Customer Support Specialist in San Francisco to delight customers across partner brands. You will handle inquiries by email and phone, uphold service levels, and represent the voice of the customer internally to influence product and documentation efforts.

The role requires at least 2 years in software/customer support or fintech, strong Zendesk skills, and the ability to thrive in a fast-paced startup environment. Remote work options and onsite perks are available.

Qualifications

• Provide seamless, high-quality support across multiple brands.
• Excellent prioritization and attention to detail.
• Positive contributor to team culture and company values.
• Thrives in ambiguity and fast-moving environment.

Responsibilities

• Answer customer inquiries by email and phone, meeting service levels.
• Document feedback and feature requests from customers.
• Report software bugs and UI issues to the product team.
• Serve as voice of the customer for internal roadmaps.
• Contribute to team docs, training materials, and projects.

Skills

Customer support

Zendesk

Phone support

Startup experience

Education

2+ years in software customer support/fintech

Tools

Zendesk

Job description

Parafin is seeking a Customer Support Specialist in San Francisco to delight customers across partner brands. You will handle inquiries by email and phone, uphold service levels, and represent the voice of the customer internally to influence product and documentation efforts.

The role requires at least 2 years in software/customer support or fintech, strong Zendesk skills, and the ability to thrive in a fast-paced startup environment. Remote work options and onsite perks are available.