Remote Financial Aid Support Agent I

Liberty; Lynchburg, Northern (VA, KY); Hybrid; USD 24,000 - 28,000; Full time

Job summary

Liberty University is seeking a Financial Aid Contact Center Agent I for a remote location in Lynchburg, VA. The role handles inbound and proactive outbound calls, chats, and emails to provide information on financial aid and related services.

The ideal candidate will have a bachelor’s degree and experience with Banner, SharePoint, and Microsoft Office. Fluency in additional languages is a plus, and the position requires a flexible schedule including some evenings or weekends.

Qualifications

• Bachelor’s degree preferred.
• Experience with financial aid topics and processing preferred.
• Fluent in Spanish or ASL is a plus.

Responsibilities

• Handle inbound/outbound calls, chats, and emails about financial aid.
• Provide accurate information and update student records accurately.
• Complete SharePoint and Banner related tasks and follow-up on projects.
• Assist with training and stay updated on financial aid topics.

Skills

Communication skills

Detail oriented

Problem solving

Customer service

Teamwork

Education

Bachelor’s degree

Tools

Outlook

Word

Excel

SharePoint

Banner

Bizflow

Job description

Liberty University is seeking a Financial Aid Contact Center Agent I for a remote location in Lynchburg, VA. The role handles inbound and proactive outbound calls, chats, and emails to provide information on financial aid and related services.

The ideal candidate will have a bachelor’s degree and experience with Banner, SharePoint, and Microsoft Office. Fluency in additional languages is a plus, and the position requires a flexible schedule including some evenings or weekends.