Remote Financial Aid Advisor — Empower Student Success

Post University; Central City (NE); Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Remote work option

Job summary

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition and financial aid processes. The role involves guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

Strong customer service, problem-solving, and retention focus are essential. The position requires 40 hours per week with potential evening and weekend hours; occasional overtime may be available.

Qualifications

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; multitasking in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation with packaging specialist to complete student files.
• Maintain accurate records and perform data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Skills

Communication skills

Problem-solving

Multitasking

Detail-oriented

Team collaboration

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

University systems

Job description

Post University is seeking a remote Financial Aid Advisor to support online learners with tuition and financial aid processes. The role involves guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

Strong customer service, problem-solving, and retention focus are essential. The position requires 40 hours per week with potential evening and weekend hours; occasional overtime may be available.