Remote Field Support and Call Center Specialist

Jobtailor; Bentonville (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in the United States is seeking a responsive Call Center Associate to answer incoming calls for Retail teams, internal staff, and external customers. You will also place occasional outbound campaigns, document interactions, and guide callers through troubleshooting of company sites and apps.

The role emphasizes problem solving, de-escalation, and accurate data entry, with a focus on fast, friendly service and collaboration with teammates to improve customer outcomes.

Qualifications

• High School diploma or equivalent experience in customer service, call center support, and/or the retail industry.
• Telephone, interpersonal, and rapport-building skills.
• Problem-solving and decision-making skills.
• Strong written and verbal communication skills.
• Active listening skills.
• Time management and organizational skills.
• Adaptability and flexibility.
• Comfort working in a fast-paced environment.
• Basic troubleshooting skills.
• Microsoft Office applications preferred (PowerPoint, Excel, Teams, SharePoint).
• Experience with call center databases (e.g., BMC Helix) preferred.

Responsibilities

• Answer incoming calls in a call center environment for Retail teams, internal employees, and external customers
• Make occasional outbound campaign calls
• Provide accurate answers regarding project questions, new hire issues, systems and application troubleshooting, materials tracking, time reporting, training course troubleshooting, and general procedures
• Listen to callers’ needs and provide helpful solutions
• De-escalate dissatisfied callers with patient assistance and support
• Collaborate with other Agents to improve customer service
• Guide callers through troubleshooting and navigating company sites, apps, and devices
• Complete material orders for various projects
• Accurately document calls in a call center database
• Maintain knowledge of retail store call procedures by occasionally working retail projects and resets in the field alongside a Retail Field Representative
• Complete assigned tasks
• Escalate project issues to Team Leads and/or People Leaders

Skills

Active listening

Problem-solving

Communication skills

Interpersonal skills

Time management

Adaptability

Written communication

Verbal communication

Rapport-building

Education

High School diploma or equivalent

Tools

BMC Helix

PowerPoint

Excel

Teams

SharePoint

Job description

Jobtailor in the United States is seeking a responsive Call Center Associate to answer incoming calls for Retail teams, internal staff, and external customers. You will also place occasional outbound campaigns, document interactions, and guide callers through troubleshooting of company sites and apps.

The role emphasizes problem solving, de-escalation, and accurate data entry, with a focus on fast, friendly service and collaboration with teammates to improve customer outcomes.