Remote Call Support Associate — Entry Level

Talentoma; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Call Support Specialist to provide phone-based customer assistance from a fully remote setting in the United States. You will handle calls, listen to customer needs, and route requests to the appropriate resources.

The role emphasizes accuracy in documenting interactions and maintaining professional communication throughout all exchanges. As an entry-level position, candidates are encouraged to apply.

Qualifications

• Entry-level candidates are encouraged to apply.
• Strong verbal and written communication skills are required.
• Excellent active listening abilities are essential.
• Comfortable communicating with customers by telephone and via digital channels.

Responsibilities

• Handle customer calls through approved communication systems.
• Listen actively to determine the purpose of each call.
• Assist customers with routine questions and service requests.
• Record call details and customer information accurately.
• Update digital customer records following interactions.
• Follow established call-support procedures.
• Route requests requiring additional assistance.
• Monitor pending requests and follow-up requirements.
• Maintain professional communication during every interaction.

Skills

Verbal communication

Written communication

Active listening

Remote work readiness

Computer basics

Job description

Talentoma is seeking an entry-level Remote Call Support Specialist to provide phone-based customer assistance from a fully remote setting in the United States. You will handle calls, listen to customer needs, and route requests to the appropriate resources.

The role emphasizes accuracy in documenting interactions and maintaining professional communication throughout all exchanges. As an entry-level position, candidates are encouraged to apply.