Customer Support Specialist: Troubleshooting & Orders

Jobtailor; Massachusetts; On-site; USD 22,000 - 33,000; Full time

Job summary

Jobtailor is seeking a customer service specialist to be the primary contact for consumers, delivering outstanding support and troubleshooting products. You will log interactions in CRM and process orders and warranty replacements, while promoting products and maintaining brand integrity.

The ideal candidate has 1+ year of call center or retail experience, strong verbal and written communication, and the ability to handle 12+ calls per hour.

Qualifications

• Consumer Goods Customer Service experience
• Experience with Bluetooth, App, and Wi-Fi connectivity devices
• Proficient in Microsoft Office applications
• Able to handle 12+ calls per hour
• Authorized to work in the United States on a full-time basis

Responsibilities

• Serve as the primary contact for consumers
• Provide outstanding customer support and service
• Independently solve challenges with limited supervision
• Handle calls and emails efficiently and accurately
• Process sales orders and warranty replacements
• Log calls and emails into CRM
• Provide product specifications and features and benefits
• Check inventory and issue replacements or credits
• Respond to consumer emails
• Follow up with consumers including outbound calls
• Make product recommendations
• Demonstrate a favorable image of the organization and maintain brand integrity
• Meet or trend toward required KPIs

Skills

Customer service

Troubleshooting

Excellent verbal communication

Excellent written communication

Dependability

Problem solving

Customer support

12+ calls per hour

Education

High School Diploma

General Equivalency Degree

Tools

CRM (Kustomer / Oracle)

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Jobtailor is seeking a customer service specialist to be the primary contact for consumers, delivering outstanding support and troubleshooting products. You will log interactions in CRM and process orders and warranty replacements, while promoting products and maintaining brand integrity.

The ideal candidate has 1+ year of call center or retail experience, strong verbal and written communication, and the ability to handle 12+ calls per hour.