Remote Field Services Engineer III - Medical Devices

Medtronic; Nevada (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Tuition assistance

Job summary

Medtronic in the United States seeks a Field Services Engineer to support Mazor robotic guidance and O-arm imaging systems across the Las Vegas/Henderson/Reno region. This remote role requires 50% travel, collaboration with cross-functional teams, and hands-on maintenance of high‑value medical devices in clinical settings.

You will diagnose faults, perform preventative maintenance, and coordinate with clinical staff to minimize downtime, ensuring patient access to essential technology.

Qualifications

• High School Diploma or equivalent required.
• 4 years technician, clinical field service or clinical customer support experience.
• Bachelor’s degree in Bioengineering, engineering or technology field.
• Experience with orthopedic anatomy, surgical protocol and medical terminology.
• Familiar with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.).
• Ability to read and understand schematics and engineering drawings.

Responsibilities

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow‑up actions, root cause analysis and final resolution within the complaint tracking system.

Skills

Troubleshooting

Field service

Medical devices

Communication

Travel readiness

Education

Bachelor’s degree in Bioengineering or related field

Tools

Dosimeter

Power supplies

DVMs

Signal generators

Flow meters

Job description

Medtronic in the United States seeks a Field Services Engineer to support Mazor robotic guidance and O-arm imaging systems across the Las Vegas/Henderson/Reno region. This remote role requires 50% travel, collaboration with cross-functional teams, and hands-on maintenance of high‑value medical devices in clinical settings.

You will diagnose faults, perform preventative maintenance, and coordinate with clinical staff to minimize downtime, ensuring patient access to essential technology.