Remote Field Service Technician – Weather Systems

Vaisala; Butlerville (IN); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible spending accounts

401(k) with company match

Tuition reimbursement

Paid time off and holiday pay

Employee Assistance Programs

Job summary

Vaisala, a global leader in measurement instruments, seeks a Field Service Technician in the Indiana region. This fully remote role involves work at customer sites with some work-from-home days and requires travel across the U.S. and internationally.

You will install, troubleshoot, and service Vaisala products, aiming for the highest customer satisfaction and profitability. Minimum qualifications include an Associate degree or equivalent technical certification and 2+ years of field service

Qualifications

• Demonstrated interpersonal skills and problem-solving abilities.
• Strong written and oral communication with customers.
• Professional documentation and record-keeping abilities.
• Willingness to learn technical concepts and tools.

Responsibilities

• Perform basic technical service activities including preventive and scheduled maintenance, troubleshooting, calibration, testing, and basic installation.
• Assist colleagues with advanced technical service tasks as needed.
• Manage delivery of products and services within assigned projects or contracts.
• Analyze customer requirements and install base, diagnose issues, and implement corrective actions.
• Provide end-user support and timely resolution of escalated tickets.

Skills

Interpersonal skills

Customer communication

Documentation skills

Problem solving

Education

Associate degree or technical certifications

Job description

Vaisala, a global leader in measurement instruments, seeks a Field Service Technician in the Indiana region. This fully remote role involves work at customer sites with some work-from-home days and requires travel across the U.S. and internationally.

You will install, troubleshoot, and service Vaisala products, aiming for the highest customer satisfaction and profitability. Minimum qualifications include an Associate degree or equivalent technical certification and 2+ years of field service