Field Service Technician

Vaisala Inc.; Tucson (AZ); À distance; USD 45 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(K) plan with company match

Paid time off

Résumé du poste

Vaisala Inc. seeks a Field Service Technician based in the Indiana region to join our Field Service team. This is a fully remote role where work is performed at customer sites with occasional work-from-home days.

The Field Service Technician will manage delivery of Vaisala products and services within assigned projects or service contracts, analyze requirements, install base, troubleshoot, and execute plans to ensure customer satisfaction and profitability. This role requires a current U.S.

Qualifications

• Associate's degree in electronics or related field plus 2+ years field service experience.
• Equivalent combination of education and experience considered.
• Willingness to travel domestically and internationally (up to 85%).
• Strong troubleshooting, installation, and customer-facing skills.

Responsabilités

• Perform basic technical service activities including preventive maintenance, troubleshooting, calibration, testing, programming, exchanging parts, and basic installation.
• Manage delivery of products and services within assigned projects or service contracts.
• Analyze customer requirements and install base; perform repairs or replacements to ensure satisfaction and profitability.
• Provide end-user support, issue resolution, and manage escalated tickets.
• Interact with customers on site and by phone or videoconference, including training and scheduling.
• Prepare activity reports and service documentation such as test and configuration records.

Connaissances

Interpersonal skills

Troubleshooting

Calibration

Customer relationship management

Communication

Formation

Associate's degree in electronics or related field

Outils

Test equipment

Calibration equipment

Description du poste

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Vaisala's industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business area's strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

We are currently searching for a Field Service Technician based in the Indiana region to join our Field Service team. This position is a fully remote role where work will be performed at customer sites and has the opportunity for occasional work-from-home days.

The Field Service Technician is responsible for managing successful delivery of the Vaisala products and services within the assigned projects or service contracts in the Weather business area. This role will be responsible for having basic competency in one product line and is responsible for analyzing the customer requirements and installing base within assigned projects or contracts and decide, trouble-shoot and execute action plan to provide highest levels of customer satisfaction and profitability, within the Vaisala Sales Delivery Process.

This role requires a current U.S. Passport and willingness to travel domestically and internationally, targeting 85% of the time annually.

In this role, you'll have the opportunity to:

• Perform basic technical service activities, including preventive and scheduled maintenance, troubleshooting, calibration, testing, programming, exchanging parts, and basic installation and repair, independently and with direction from supervisor(s) when necessary.
• Assist colleagues and supervisor(s) with more advanced technical service activities.
• Manage successful delivery of products and services within the assigned projects or service contracts.
• Analyze customer requirements and install base within assigned projects or contracts and perform or recommend repair, replacement, or other corrective action to provide highest levels of customer satisfaction and profitability.
• Provide effective end user support and issue resolution and manage escalated customer tickets in a timely and effective manner.
• Interact with customers on site and by phone or videoconference, including providing training, planning, and scheduling work.
• Implement approved system modifications, programs, and other such requests, including engineering change orders and software upgrades according to specifications.
• Prepare activity reports (site visit reports, service advisory reports for customers) on delivery projects and service contract activities, and other formal documentation such as configuration documentation, test documentation and certification, internal and external training documentation, and support documentation.

We're looking for people with the following:

• Education and experience:
  • Associate's degree in electronics, electrical engineering, or another related field, or advanced technical certifications and 2+ years of field service experience required. Vaisala will also consider an equivalent combination of education and experience in a technical support professional role.
• Knowledge, Skills, and Abilities needed for the role:
  • Demonstrate effective interpersonal skills.
  • Understand the necessity for communicating and exercise judgement when collaborating with other employees and organizations inside and outside of Vaisala (i.e., service partners).
  • Proven customer relationship management skills
  • Professional documentation skills
  • Strong aptitude for learning technical concepts and tools.
  • Willingness to learn or knowledge of science-based applications for business area (e.g., Road/Runway Weather Information Systems, Renewable Energy (Wind, Solar), Weather Radars, Upper Atmosphere (Soundings), and Thunderstorm/Lightning.

ANTICIPATED SALARY RANGE:

$33-$36 per hour ($68,000-$75,000 annually). Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below.

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.