Remote Field Service Technician – Weather & Environment

Vaisala; Indianapolis (IN); Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with company match

Paid holidays & generous PTO

Job summary

Vaisala is a global leader in measurement instruments and intelligence, delivering weather observation technology to customers worldwide. We are seeking a Field Service Technician based in the Indiana region, a fully remote role performing work at customer sites with occasional work-from-home days.

You will manage successful delivery of Vaisala products and services within projects, analyze customer requirements, and execute action plans to maximize satisfaction and profitability, with travel

Qualifications

• Associate’s degree in electronics, electrical engineering, or related field, or advanced technical certifications with 2+ years of field service experience.
• Equivalent combination of education and experience in technical support may be considered.

Responsibilities

• Perform basic technical service activities, including preventive maintenance, troubleshooting, calibration, testing, and basic installation and repair.
• Assist colleagues with more advanced technical service activities as needed.
• Manage delivery of products and services within assigned projects or contracts.
• Analyze customer requirements and install base within projects to ensure satisfaction and profitability.
• Provide end user support and timely resolution of escalated tickets.

Skills

Interpersonal skills

Customer relationship mgmt

Documentation skills

Field service experience

Education

Associate’s degree in electronics or related field

Tools

Technical troubleshooting

Job description

Vaisala is a global leader in measurement instruments and intelligence, delivering weather observation technology to customers worldwide. We are seeking a Field Service Technician based in the Indiana region, a fully remote role performing work at customer sites with occasional work-from-home days.

You will manage successful delivery of Vaisala products and services within projects, analyze customer requirements, and execute action plans to maximize satisfaction and profitability, with travel