Remote Field Service Technician - 85% Travel (Indiana)

Vaisala; Oregon; Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Holiday pay and paid time off

Job summary

Vaisala is seeking a Field Service Technician based in the Indiana region for a fully remote role with occasional on-site work as needed. Travel domestically and internationally is expected, with roughly 85% of time spent traveling to customer sites and projects.

You will perform preventive maintenance, install base, troubleshoot, calibrate, and train customers, while ensuring high levels of customer satisfaction and profitability within the Vaisala delivery process.

Qualifications

• Associate’s degree in electronics, electrical engineering, or related field, or equivalent technical certifications.
• 2+ years of field service experience.

Responsibilities

• Perform basic technical service activities, including preventive and scheduled maintenance, troubleshooting, calibration, testing, programming, exchanging parts, and basic installation and repair.
• Assist colleagues and supervisor with more advanced technical service activities.
• Manage successful delivery of products and services within assigned projects or service contracts.
• Analyze customer requirements and install base within assigned projects or contracts and perform or recommend repair, replacement, or other corrective action.
• Provide effective end user support and issue resolution and manage escalated customer tickets in a timely manner.
• Interact with customers on site and by phone or videoconference, including providing training, planning, and scheduling work.
• Implement approved system modifications, programs, and software upgrades according to specifications.
• Prepare activity reports and documentation for delivery projects and service contracts.

Skills

Interpersonal skills

Communication

Customer relationships

Documentation

Learning aptitude

Technical aptitude

Education

Associate's degree in electronics or related

Job description

Vaisala is seeking a Field Service Technician based in the Indiana region for a fully remote role with occasional on-site work as needed. Travel domestically and internationally is expected, with roughly 85% of time spent traveling to customer sites and projects.

You will perform preventive maintenance, install base, troubleshoot, calibrate, and train customers, while ensuring high levels of customer satisfaction and profitability within the Vaisala delivery process.