Remote Field Service Technician - Travel & Tech Support

Pro Mach, Inc.; Cincinnati (OH); Hybrid; USD 22,000 - 58,000; Full time

Job summary

ProMach's PE Labellers is seeking a Field Service Technician to provide on-site and remote technical support for labeling machines across West Coast customers. Travel up to 85% of the time, install, start-up, maintain and troubleshoot equipment.

You will train operators, coordinate parts, prepare detailed trip reports, and offer remote assistance by phone or online to ensure efficient operation. Minimum requirements include an associate degree or 6 years' related experience, 3+ years in machine

Qualifications

• - Associates Degree in related technical field or 6 years related/equivalent experience in the packaging industry.
• - 3+ years in custom machine manufacturing or mechanical repair/maintenance.
• - Excellent knowledge of mechanical/electrical technical applications, specifically PLCs, servo driven motors and controls.
• - Ability to read & understand complex engineering designs, including wiring schematics.
• - Good verbal and written communication skills.
• - Experience with Microsoft Office products, especially Word and Excel.
• - Good interpersonal and organizational skills.
• - Good problem solving skills and independent judgment.
• - Able to travel 85% of the time and work overtime as required.
• - Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.

Responsibilities

• Travel to customers' locations to install, start-up, maintain, troubleshoot labeling machines.
• Train customers' operators and technicians on set-up, operation, change-over and maintenance of the systems.
• Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
• Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service need.
• Provide technical assistance to customer both over the phone and via remote connection.

Skills

Verbal & written communication

Interpersonal skills

Problem solving

Reading schematics

Office software

Education

Associate's degree in related technical field

Tools

PLC systems

Servo motors & controls

Wiring diagrams

Job description

ProMach's PE Labellers is seeking a Field Service Technician to provide on-site and remote technical support for labeling machines across West Coast customers. Travel up to 85% of the time, install, start-up, maintain and troubleshoot equipment.

You will train operators, coordinate parts, prepare detailed trip reports, and offer remote assistance by phone or online to ensure efficient operation. Minimum requirements include an associate degree or 6 years' related experience, 3+ years in machine