Remote Field Service Technician - Printing Equipment (MIAMI)

Epson America Inc; Miami (FL); Remote; USD 75,000 - 94,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Life and disability insurance

401(k) matching

Educational reimbursement

Job summary

Epson America, Inc. is seeking a Field Service Specialist to provide hands-on installation, maintenance, troubleshooting, and repair for professional, commercial, and industrial printing products.

The role is remote with base in the Miami-Fort Lauderdale area and involves significant travel to customer locations. You will diagnose complex issues, minimize downtime, and deliver training and support to customers and partners.

Qualifications

• Two-year program completion at a community college or technical school.
• More than 50% travel, including travel on short notice to support next-business-day service requirements.
• Must reside in the Miami-Fort Lauderdale area and be able to support customers throughout South Florida and other locations as business needs require.
• Experience with field-based troubleshooting, repair, installation, and customer support.

Responsibilities

• Diagnose product failures and perform on-site and remote repairs to quickly return customer equipment to production.
• Troubleshoot hardware, software, networking, configuration, and equipment performance issues.
• Install Epson products and conduct customer training on equipment operation, production, and maintenance.
• Recommend solutions to improve equipment performance and the overall customer experience.
• Apply knowledge of electromechanical systems, printing and color theory, RIP software, and ICC profiles to troubleshoot and resolve equipment issues.
• Perform customer site evaluations and support product installations.
• Provide technical and service training to service providers and other partners as assigned.
• Identify potential customer concerns and resolve or elevate issues as appropriate.
• Document service and repair activities and maintain accurate technical records.
• Support pre- and post-launch activities for assigned products, including development of installation, service, and support documentation.
• Provide technical support to customers through phone, email, chat, and on-site service.
• Support special technical projects and initiatives as assigned by Service management

Skills

Field service

Troubleshooting

On-site support

Customer communication

RIP software

ICC profiles

Networking

Hardware diagnosis

Documentation

Travel readiness

Education

Two-year technical program

Tools

Color management software

ICC profile tools

Remote diagnostics tools

Job description

Epson America, Inc. is seeking a Field Service Specialist to provide hands-on installation, maintenance, troubleshooting, and repair for professional, commercial, and industrial printing products.

The role is remote with base in the Miami-Fort Lauderdale area and involves significant travel to customer locations. You will diagnose complex issues, minimize downtime, and deliver training and support to customers and partners.