Remote Field Service Technician - Mechanical & Electrical

Alfa Laval Corporate AB; Buffalo (NY); Remote; USD 48,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental and vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval invites a Field Service Technician to join our Northeast US team. This remote, on-call role delivers preventive maintenance, repairs and training at customer sites on mechanical, electrical and electronic components to ensure reliable operation and efficiency.

Travel and on-site service execution are core duties. You will document actions, communicate safety parameters to customers and work with sales to identify spare parts.

Qualifications

• Associate’s degree with a strong mechanical background.
• Over 5 years of experience in similar roles, with transmission systems expertise.
• Competent mechanical skills and aptitude.
• Ability to communicate operational and safety parameters to customers.
• Customer service and sales orientation.

Responsibilities

• Execute basic maintenance and minor repairs at customer sites.
• Investigate and resolve basic technical problems on customer sites.
• Prepare assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service reports on site and obtain customer signatures.
• Update service execution IT systems with relevant information.
• Report unsafe practices and safety incidents.
• Capture Installed Base on site and communicate sales leads to sales organization.
• Proactively recommend spare parts to customers.
• Execute services in Service Centers as required.

Skills

Mechanical aptitude

Customer service

Communication skills

Troubleshooting

Team player

OHSA compliance

Education

Associate’s degree

Job description

Alfa Laval invites a Field Service Technician to join our Northeast US team. This remote, on-call role delivers preventive maintenance, repairs and training at customer sites on mechanical, electrical and electronic components to ensure reliable operation and efficiency.

Travel and on-site service execution are core duties. You will document actions, communicate safety parameters to customers and work with sales to identify spare parts.