Field Service Technician - 24/7 On-Call Support

Alfa Laval; Buffalo (NY); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

Wellness program

401(k) retirement plan

Paid holidays

Paid time off

Job summary

Alfa Laval in the Northeast United States is seeking a Field Service Technician for 24/7 on-call field service. You will perform maintenance and repairs on decanters, heat exchangers, and other equipment at customer sites, while managing travel costs and safety compliance.

This remote role prioritizes candidates with an associate degree in a mechanical field, 5+ years in similar roles, and strong communication to convey operational and safety parameters.

Qualifications

• Associate's degree with strong mechanical background.
• 5+ years in similar roles, with desirable expertise in transmission systems.
• Strong mechanical skills and aptitude.
• Ability to communicate operational and safety parameters for Alfa Laval equipment to the customer.

Responsibilities

• Execute basic maintenance and minor repairs on selected products at customer sites.
• Investigate and resolve basic technical problems on selected products at customer sites.
• Prepare assigned service jobs according to the FSE Handbook.
• Follow up on actions and promises made to customers.
• Write service reports on site and obtain customer signatures.
• Update service execution IT systems with relevant information.
• Report unsafe practices and other safety incidents according to local procedures.
• Capture installed base on site and communicate sales leads to sales organization.
• Proactive recommendations to customers related to purchase of additional spare parts.
• Execute services in our Service Centers as required.

Skills

Mechanical aptitude

Customer service orientation

Verbal & written communication

Team player

Education

Associate's degree in mechanical field

Tools

Word

Excel

Job description

Alfa Laval in the Northeast United States is seeking a Field Service Technician for 24/7 on-call field service. You will perform maintenance and repairs on decanters, heat exchangers, and other equipment at customer sites, while managing travel costs and safety compliance.

This remote role prioritizes candidates with an associate degree in a mechanical field, 5+ years in similar roles, and strong communication to convey operational and safety parameters.